Shipping policy
Xarimo Trade INC Logistics Detailed Description
At Xarimo Trade INC, we are well aware of the expectations and urgent needs of every pet owner for pet products. In order to ensure that you can receive your favorite products smoothly and safely, we have carefully built an efficient and reliable logistics system. Since we mainly ship products by sea, the following is a detailed description of our logistics process to help you better understand every step from ordering to receiving the goods.
1. Ordering and Order Processing
Ordering: When you complete your purchase on xarimomarket.com and click "Submit Order", our system will immediately record your order information.
Order Review: Our customer service team will review your order within 24 hours to confirm that the product inventory, delivery address and payment method are correct.
Packing Preparation: Once the order is reviewed and approved, our warehousing team will quickly pack the goods. We use professional packaging materials to ensure the safety of the goods during long-distance transportation.
2. Logistics Arrangement
Shipping by sea: After packaging, we will deliver the goods to a reputable shipping company. Although sea transportation takes longer than land and air transportation, it is more economical and suitable for transporting bulk, non-urgent goods.
Logistics tracking: We provide a logistics tracking number for each item shipped. You can enter the tracking number on the "My Order" page of xarimomarket.com or the official website of the shipping company to view the transportation status of the goods in real time.
3. Logistics time and delivery
Logistics time: Since sea transportation involves multiple links, including loading, sailing, customs clearance, etc., it usually takes 20-30 days from ordering to receiving the goods. Please understand that this time frame may be extended due to force majeure factors such as weather and port congestion.
Delivery notification: When the goods arrive in your country or region, the local customs and logistics companies will be responsible for customs clearance and delivery. Once the goods leave the customs and are ready for delivery, we will notify you by email or SMS.
Receipt confirmation: Please carefully check whether the packaging is intact when you receive the goods, and unpack and inspect the goods on the spot. If the goods are damaged during transportation, please communicate with the delivery staff immediately and contact our customer service team for after-sales processing.
4. After-sales Service
Logistics consultation: If you encounter any problems during the logistics process, such as the logistics information has not been updated for a long time, the goods are lost, etc., please feel free to contact our customer service team. We will actively communicate with the shipping company and the local logistics company to solve the problem for you.
Return and Exchange Policy: Under the premise of complying with our return and exchange policy, if the goods need to be returned or exchanged due to quality problems or wrong goods, we will provide you with corresponding solutions. Please note that due to the long sea transportation time, the return and exchange process may be relatively cumbersome. Please check the order information carefully before receiving the goods.
At Xarimo Trade INC, we are committed to providing you with a high-quality shopping experience and reliable logistics services. Although the sea transportation time is relatively long, we believe that through our efforts and your understanding and support, every product can be delivered to you and your pet smoothly and safely. Thank you for your trust and support!