Refund policy
Xarimo Trade INC Return and Exchange Policy
At Xarimo Trade INC, we always adhere to customer-centricity and are committed to providing you with the best quality pet toys and supplies and an unparalleled shopping experience. In order to protect your rights, we have specially formulated a 14-day no-reason return and exchange policy to make your shopping worry-free. The following is a detailed description of our return and exchange policy:
1. Overview of Return and Exchange Policy
Within 14 days from the date you sign for the goods, if you need to return or exchange the goods for any reason (except for non-product quality issues, such as personal preferences, size discrepancies, etc.), we will accept your application. However, please note that the goods must be in their original state, unused, damaged or unpacked (except for checking the integrity of the goods), and accompanied by all original packaging, accessories and instructions.
2. Return and Exchange Process
Submit an application: Please log in to xarimomarket.com, fill in the reason for return and exchange and contact information. Our customer service team will review your application within 24 hours.
Approved: Once your return or exchange application is approved, we will notify you by email or SMS and provide a detailed return and exchange guide, including the return address, logistics requirements, etc.
Product return: Please return the product to the designated address according to the guide we provide. In order to ensure the safety of the product during transportation, we recommend that you use the logistics company we recommend and purchase sufficient transportation insurance.
Refund or exchange: After we receive the returned product, we will check it immediately. If the product meets the return and exchange conditions, we will handle the refund or exchange procedures for you within 3-7 working days. The refund will be returned to your payment account by the original route, and the exchange will be issued according to your requirements.
3. Special instructions
Product quality problems: If the product has quality problems, such as damage, functional failure, etc., we will provide you with free return and exchange services and bear all costs incurred during the return and exchange process.
Customized products: Due to the special nature of customized products, we do not accept return and exchange applications for such products. Please carefully check the product information before purchasing to ensure that it meets your needs.
Logistics time: Since returns and exchanges involve multiple links, including product return, inspection, refund or exchange, the entire process may take some time. We recommend that you wait patiently and keep communicating with us.
4. Contact information
If you encounter any problems or need help during the return and exchange process, please feel free to contact our customer service team. You can contact us through online customer service, email or phone at xarimomarket.com. Our customer service team will serve you wholeheartedly and solve your questions.
At Xarimo Trade INC, we are well aware of the expectations and concerns of every pet owner for pet products. Therefore, we will always uphold the service concept of integrity, professionalism and caring to provide you with the best quality products and worry-free shopping experience. If you have any questions or suggestions, please feel free to contact us. Thank you for your trust and support!